Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sneakers are very steep, came quickly without smell well spread and became fluffy and soft. 10 out of 10 went 3 weeks. The size of 38 took 40-41
Fluffy ごこち been in Nice. lot one the world saw your むそ ざい intact with outside and あるき can also so much'm firmly.
Very happy with my purchase. Thank you! Would definitely recommend go up a size. They are a tad on the small side!
Заказывала на 11.11!заказ пришёл очень быстро !тапки очень мягкие и приятные .на свой 36 заказала 36 хотя можно было и на размер больше!с продавцом не было необходимости общаться !закажу обязательно ещё сестре и маме
Soft, comfortable, do not climb. Fluffy. On the dew 38 took 38-39 back to back, who loves freely, you can take a little more.
Excellent home slippers! I wanted them for a long time. I ordered 11.11 with all coupons is very profitable. They are incredibly soft and comfortable. Delivery fast about two weeks to Bryansk. Thank you very much to the store for the quality goods.
Cool, soft. At the foot of 23,5 cm perfectly fit.
Already some times I buy the same shoes, top!!!
Тапочки классные. Размер подошёл. Доставляли тапочки долго. Качество хорошее.
Really מפנקות. Sitting good on foot. I measure 38 והזמנתי 41-42
Such. Like in the photo, a little bit smaller d what I expected, but super soft and perfect. It came to me before the expected! Super recommended both product and store
Thank you! so cute slipper
Very cool slippers. I took it for a gift on ng. 38-39 size on my 37 is quite comfortable. Given that they are wide enough. 40-41 I think more than that.
Заказ шёл около месяца. Тапочки очень классные, мягкие и пушистые. На мой 38 размер - 40-41 отлично!)
very comfortable and same as the picture.
Тапочки просто супер, это моя любовь! Заказала на размер больше, сели в притык, если кто любит что бы был запас то берите на 2 размера больше. На относительно узкую ногу очень хорошо облегают, держатся супер, снимать не хочется, очень тёплые, на зимний период то что надо, комфортные 100%.