Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very simpotichnaya handbag)))
I like it very much. Good size. The central hole that closes with zipper has internal pockets
It came quickly, the handbag is excellent, there is no smell, there are some threads stick out but not critical, the seams are even, the pockets are in place. The bag corresponds to the price and the declared sizes.
Thank you very much. Definitely recommend store
Beautiful handbag, mięciutka,, very large capacity, lot compartments, carefully made. Recommend. I received also gift, earrings. Thank you, recommend
I arrive in a week! Ideal. Had it in leather and Navy. Lightweight, comfortable to wear and fit 1000 things!
For 600 rubles will come. In general, the bag is roomy, comfortable, but handles .. Just from plastic bag .. Because of them it looks cheap. But what can you expect from such a price... Color matches, delivery fast, track tracked. The bag came not mint, although not particularly packed. No smell, and it's good. Handles would be stronger than this bag, and it would be super.
Bag not bad , but I don’t like handles, cheap looking. Came fast. Thank you store.Recommend
The bag looks good for this price, looks a little more expensive. Very light and soft, due to this badly keeps the shape. The color is beautiful, burgundy-Brown, not poisonous, stylish. The store put an elastic band as a gift, thank you. Quality exceeds the price, but not much. In general, the purchase is happy.
The bag is excellent, for such money. I came very quickly. Producer recommend
Купила за 3 дол, можно сказать халява, поэтому не жалуюсь, сойдет. Приехала целая, в срок около 1 месяца, не больше. С диким рыбным запахом, стирала мылом з агрессивными запахами, брызгала антисептиком для рук, потом парфюмерией, вонь значительно уменьшилась, через пару дней можно начинать носить. В остальном простенькая сумочка из кожзам, носить буду, немножко хотелось бы побольше, но в целом после стирки довольна. Цвет бронза, на бронзу не похож, это серый металлик с несколькими тусклыми, почти незаметными, ржавыми пятнами.
Krasnodar, today I learned my purse. Many thanks to the store for the attention. Delivered by The Courier directly home... the product is happy. Without damage, the color that bow is ordered, the umbrella fit, and necessary for every day .. bollshoe thanks.
Delivery is fast, the handbag is light, but not very comfortable, because there are no locks.
The bag went for a very long time, but it came! Not a bad bag, but the handles are liquid! Let's see how they will be in the sock. I think, not for a long time they will be enough!!! I bought my mother. Thank you to the store, put a gift-elastic for hair! I did not communicate with the seller. I put 5 *.
It's arrived early. I really liked it.
Заказала по скидке . цена смешная за такие деньги пойдёт)
I received the parcel. Very fast delivery. The bag is excellent! Sewn qualitatively. The only thing, I would like the handles to be longer.