Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All work well
It came quickly, it works, there are sealing bands, but there are no hopes for them, since the camera will hang on the street, the joints of the sealant will be as the. When you turn on the network or after the power supply after it is turned off, the Chinese woman, like in the settings of the application, can Normal. I'll set it up, then I'll add a tip.
Well done to the store shipping reliable fast agile וטוב product save in original packaging thank you very much
Камера хорошая, всё работает как нужно, буду заказывать ещё!
The camera came on the specified date. Delivery is terrible. The box is in bad condition. I did not find any visible damage on the camera. We need to test her job ability.
packing is good result of camera is also good
perfect I have not yet tested the device for integrity
Tested, working great, all features work. Picture quality is really good considering the price. Haven't mounted yet, will post additional pictures after mounting. Also fast shipping.
Camera Super this is no longer the first, very responsible store
Entrega muito rápida, apenas 17 dias corridos até a minha casa, no interior de SP. A câmera aparenta ser de excelente qualidade. Vou instalar e testar, depois irei postar aqui as minhas impressões finais.
It all came out, the box is a little clogged, but everything works well. A good camera for your money.
Shipment fast, delivery 10 days to Mo. Packing is good, damage is excluded, but the corners of the box will be jammed. The track is tracked all the way. The camera itself is more than. Maybe I'm not too spoilt with progress, but for this price SL. Features impress: motion detection, human recognition, auto-rotate (tracking) the person, Cordon (you can set the imaginary line, the intersection of which in the specified direction direction direction direction Infrared vision and illumination, separate ability to turn on the light spotlight (bright white light). Quality Picture is normal. Recording on microSD (I have 128 GB of OK), remote viewing of records, the ability to download the selected file to the smartphone. IP66 (-20 - + 50). In short, I recommend the goods and the store.
The order came from the second time. Relatively fast. Something happened with delivery, after a dispute, the money returned for 3 days, re-ordered. The cameras are good, they did it quickly, compared to my old two peaks. These show clearly.
It came in about a month, everything is whole, packed perfectly, fluently checked, like everything is good, I will set up a review
Пришли быстро (3 недели) в Киев мистэкспрессом. Обе работают нормально, дефектов не заметила. Правда что б подключить с 1й камерой пришлось танцы с бубном устраивать (сброс камеры делать и тыкать ее мордой в кьюар раз 200). Провод короткий - нужно переделывать. Есть цикличная съёмка ( облако не подключайте - дорого катастрофически ). Положил в подарок карту на 64гига, хватает на 6 дней записи. Сохраняет все в архив записей/видео. Есть уведомление о движении и человеке. Иногда рандомно включает свет и втупливается в крайнее положение при включённом отслеживании движения
Camera pratsiu, functionally cracked vnikati.
Good product. Came very fast.
Thank you very much the parcel came quickly the goods correspond to the reality of the store