Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super! Heavy, thick metal, quality and design at altitude. Fast shipment and fast delivery to Rostov region. In the dishwasher have not yet tried, so I can not say anything, if that, I'll add a review after washing.
Excellent devices, thank you. Delivery fast
Perfect perfect perfect ! Great quality. Beautiful design! Fast delivery
The set is excellent, the handles are round, the items are heavy, the store recommend, everything came intact, up to Hmao in 14 days came the parcel, the track was tracked
I order here not for the first time, all at the highest level. Quality is amazing! The appliances can be washed in the dishwasher.
Delivery month to Ukraine. Looks like a normal dessert spoon, took to the set. It's okay.
Devices Super. The quality is excellent, heavy. The handle is thick, without defects. Came for 2,5 weeks to Kiev. Well packed, to store Thank you. Let's see how they will be in use.
Super cool, just like wanted with a thick round handle and heavy!!! The store Thank you very much.
I took the gold of matov. Duge is pre-war. Great, good trimati in the ore. I'm going to go to the house, at 50', all the good, gold is not to be used! Recommend
Very quickly came, well packed) look like in the photo)
Great set Each device comes in individual packing Heavy They are completely metal, only the handle is covered with paint, the nail does not peel off Let's see how they will lead after washing in the dishwasher For now recommend
Chic set, heavy, excellent quality
The goods came quickly, I did not see the marriage, every device is in individual packaging. Very nice and expensive looks.
A very good set, just chic, took six. the ends are smooth, the handles are round, heavy. there is something to compare, before that I ordered a cheap set,, and there The only teaspoon is short, for a glass is not convenient, it will go to small cups. I will finish with a long handle.
Очень классные, мне понравились , я довольна! Даже упаковка хорошего качества, на замочек - молнии, что очень удобно брать с собой в дорогу)) Жаль только что пришлось очень долго ждать заказ. долго шла посылочка ((
The quality is very good. Devices are heavy, not flat. The goods came quickly. Each device in a separate package. I advise you to buy.