Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It took me a while to send them, 2 or 3 weeks, they're super soft.☀️
I tried 11.11.2021 to deny 20.12.2021, peaked, shcho posilka zatrimueja, ale ce S norms. I came in with a shared swab, and Bulo 24 got a single force. Hair just gorgeous on the view and on the dotik. Vigulai Che did not catch, ale perchi is good. 68 cm. One-piece strands, strands 5 width rizna, yak in the photo.
Caustic non Okey Unopened and unpainted ebony hair lot fall four key ㅡ ㅎ product hair color and texture without well mingled in terrific ㅡ ㅎ visors one set with enough to four key
Good quality even if for about 5 € we realize that it's A little wrong but I'm too happy with the speed of delivery, just 1 week. The length is perfect. Even if the color does not fit too much to mine I'm still happy
The extensions are absolutely stunning for the cost efficient price! They came working a couple weeks to Canada, Ontario and I couldn’t wait to put them on and I love the results I’ll post a picture of how short my hair actually is (it’s about chin length) well so you can see the difference I also purchased two packs for extra fullness also I didn’t have a reason to need to communicate with the store
very beautiful and soft. it perfectly match with my purple dyed hair.
The extensions correspond to the description. Natural black color, soft, the pliers hang well, good thickness. Very good product!
Great product!! Quality is good. Well attached. The color approached. They look like living people, they do not get confused. The parcel was tracked. Thank you store!! Recommend!!
Very nice, fast delivery, more than try it. Chuckles as a gift. Apparently very good quality. Top for a first e
Very davolna purchase... And the color came up idially to me... Delivery 10 days to Italy, as promised...
Very lucky that she took her shade, which perfectly approached. I like the length, but they are too shiny and because of this it is noticeable that they are artificial. Looks great in hairstyles and 1 Little, 2 packs excellent in volume
Girls, it's just a boshka dump. The order came in 2 weeks in Samara and by the way I ordered it in 11.11. Hair is very cool, the store helped to choose the color, and sent the same day!!! Thank him so much! The only thing, in the set there were no hairpins (well, to me and so the norms) still did not twist, so I do not know how they behave in this situation. My hair is rare, but just in case I ordered 2 packs. In short, I'm happy) I attach the photo before and after
Lindo demais. Super macio e fácil de colocar. Mas solta muitos fios e veio com um cheio de sintético (o que já era de se esperar). Mas gostei muito do produto. Envio rápido, chegou bem embalado e arrumado. Achei que chegou rápido na minha cidade Manaus no Brasil. Postaram dia 12/09 e chegou no Brasil 18/09. Obrigada!!!
They're sweet! They're great. A little too bright for my taste but top! I took the 27H613. A blond blonde. Goes exactly with my hair I took 2 packets in a row in case. And I think if I want to have more mass I will put both. Otherwise 1 only mine is enough. And comes with a little advance!
Excelente
The hair came as in the description. in the Sverdlovsk region reached in 9 days. the color is perfect, but a little more shed. I hope that only once they did it. In general, very satisfied, also in a gift rubber band put. trivia, but nice