Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product was very satisfied And arrived early
Excellent Product, exceeded my expectations.
Great store and fast with the order product. Recommend.
Very good this color shine looks that has gLite
Не заказывайте через почту России может прийти со сломанной крышкой, а так сама доставка норм тут к продавану нет претензий, кружка стоит своих денег
The cup is exactly as advertised and the finish is fantastic. Still had no condition try its technical capacity.
Top arrived very fast worth
Bottle well made, arrived fast, safe temperature for a time. But does miracles.
Mug great, well packed, arrived fast in Brazil, the delay was only US post.
Item ainda não utilizado. O produto chegou bem embalado e em perfeita condições. Amei a caneca , ela é linda e parece ser bem resistente. Valeu a pena esperar, estou muito satisfeita.
Very good, great quality!! Like!!! Super satisfied
Well packed, arrived in perfect condition, recommend
The second round in my use, then I take the second time can say that the goods are super At discounts generally excellent The first time I took White General characteristics of the black mug: cracks, chips, scratches, dents (except for one minor) no, nice matte material, factory emblem has already stuck but the drawing itself was without scuffs, intact if anyone is interested First about the pluses: For its price in this mug there is a rubberized bottom, a good choice of colors, a convenient fastener that accidentally does not open in a bag or anywhere else. Temperature (boil quietly for several hours if you walk down the street), if you leave indoors, I can pour hot tea from the evening, in the morning go wash the mug and it will will Is Hot Of the minuses: The drawing is erased (in fact, therefore, there is a sticker), the plastic cover is not the most reliable option, the first mug I dropped on the tile and
muito bom
It is wonderful!
The goods received in a combined parcel. The packing and quality of the mug is thermos good. I am pleased. Thank you store.