Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order placed on the 22nd of October and received on 7th of Nov 2021. delivery was faster than estimated time. Item looks good. There was no communication with store. Pillow looks good and soft to lay a child's head
I really liked them. Nice design, nice touch. I ordered two models and perfect
It came in time. The pillow is small, for the breast. No smell. I'm happy with the purchase.
The size is smaller than it seems ha photo, but the touch is pleasant, with the store did not communicate, it came on time
They didn't call me for delivery and I got to go to an office that was far away, although the quality of the product is very good and delivered to me before the agreed day. It's a bit simple but it meets its main goal It's soft I love and just the color and design selected
Good pad
The pillow is soft to the touch, the price should be reduced, and then it is not worth it, it does not smell, everything is sewn correctly weighing thread no
The pillow corresponds to the description, I think, meets all the requirements for the sleep of the newborn. Small, corresponds to these sizes, the form according to orthopedic requirements. Everything is fine. Seller Thank you! Shipping fast.
To the Saratov region, the order took three weeks. The pillow is pleasant to the touch. Size 20/25 .... it seems to me small straight.
I liked it very much and my little girl, she looks very comfortable with it, came to me early and didn't need to comuminate with the store
So nice
Подушка соответствует ожиданиям, миленькая, принт очень красивый, аккуратный. Запаха нет. Подушечка маленькая, но для новорожденного самое то, наверно
Order 12 Oct, received 26 Oct in Portugal. Matches the picture and description. Designs same as advertised, satisfied with the product
Beautiful but very small
Excellent Product charm me and I delay two weeks to arrive. 100% recommended
The pillow is very small, size A4 approx. Suitable for babies born to age half year לדעתי.
Complies with the ad. arrived very quickly and great quality.