Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Previous sponge chase cat)) took a replacement)) when wet, increases in size) it came quickly, I recommend the store)
My favorite puffs. Came in a common parcel. Liked exactly the beveled form, comfortable. I irrigation the water before applying the tone. There are probably already in all colors-these are very gentle, thank you
все отлично , такие стоят в магазине 200-300. заказываем не первый раз
Corresponds to the description of a dense soft large. The store I recommend sent quickly came faster than it was in tracking.
Delivery to Kiev for 2 weeks! In the work has not yet tried, but in appearance excellent! Elastic and soft, I'm happy❤& Middot;
Delivery about 2,5 weeks. Shipping fast. Sponge is soft, when soaking it becomes more twice that there is very good! In use convenient. Recommend
I recommend the store. Very fast shipping 19days to Macedonia.
I order not the first time and very satisfied with the sponge. The goods came to Ukraine in two weeks and the sponge is enough for half a year and even more. On the right in the photo is an old sponge from this store, on the left is new and they are both wet. Very satisfied with the quality and price! Shop and store wish prosperity
Looks like the picture and poofs up really well :) 2nd and 3rd pic are what it looks like after getting it damp
Sponge is good, bright color. Went 20 days. Thanks store
в Приднестровье пришло примерно за месяц, спонжик хороший, при намокании увеличивается раз в 1.5, на ощупь очень приятный. Отправили в пакете с пупыркой.
Постоянно беру в этом магазине! Спонж увеличивается в воде.
Arrive in 22 days! I like the quality, the orange is a little softer than the green and it makes 2 times its wet size
очень хорошее качество Уже второй раз заказываю цвет для частой стирки очень хороший Мне больше нравится в форме капельки
well packed. great quality and super dense foam. shipping was very fast and only took 2 weeks.
Ordered 23.10.21, received 08.11.21, sponge, as a sponge, corresponds to the declared parameters.