Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute balm for the lip. Smells great and the consistency is pleasant. I did not communicate with the store.
A good balm, miracles do not create, but with its moisturizing function copes! Many write about a small volume, but it's not a secret... Volume is indicated by the store!
Delivery was fast enough. Photos correspond to reality. With the original there are several differences, indicated on the photo. I have not tried it on my lips yet.
It went just over a month to Ukraine. The smell is pleasant, it moisturizes well. I order not the first time, I recommend.
The mask for the lips came quickly, corresponds to the description, the autumn smells cool and keeps well on the lips, I will order more)
Very surprised by the quality, I thought it would be like hygienic lipstick and no more for this money, but very pleasantly surprised, the lips moisturized for a long time, I will order it
Delivered in 17 days, good mask. Thank you, recommend.
I got a fairly fast good quality. But without brush
The mask is good, not sticky, moisturizes the lips, smells nice. The jar is small, and if you look from below, it's even smaller. But, for such a price you can take.
приехал набор очень маленькие баночки. но это ж 3г. лишних запахов нет. кисточка то же в комплекте. пришло быстро. упаковано.
огромная благодарность продавцу. Очень качественная маска для губ.
The mask was not impressed, it does nothing with its lips. I think maybe fake. But I was very pleased with the brush, I will use it for other means.
довольно быстро доставили, всё соответствует описанию, приятная на губах, есть аппликатор для нанесения.
The lip mask came with a brush. Everything corresponds to the description.
Заказывала несколько товаров из разных магазинов, Али объединил. Доставка за месяц, НП. Все цело. Приятный запах. Рекомендую
Everything has come relatively quickly! 3 weeks since the order! corresponds to the description! very cool balm and the smell is pleasant! Everyone is happy