Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, good packing-the box is missing, wrapped in a navel, I hope the kit is complete. The quality of performance is good.⭐⭐⭐⭐⭐
I arrive pretty good wrapped, in less time and looks very similar to the copy mark. The pieces are of good material but one piece touches me with a crack, it does not affect the operation but it is but that it comes complete and functional. I'll upload a review later.
Corresponds to the description. Delivery Week, Courier, which was a little unexpected)) we will collect, see)))
The parcel reached Zhukov Kaluga region in 3 days. I ordered my son, I hope all the parts are in place.
робот супер,все работает,все собралось.продавцу спасибо.доставка мега быстрая.
I have not yet unpacked but I hope that all the details are available. The goods were sent very quickly.
I did not check, but I think everything will be fine
All details are included. Quality is good. The child is happy!
The package arrived on the second day of ordering. Sometimes it is hard to press the blocks. Overall, everything works and is good. I recommend. The robot runs on rechargeable batteries as it does on ordinary batteries.
Corresponds to the description. Fast shipping.
Artículo igual al catálogo, envío muy rápido, falta montar para ver si funciona, ya comentaré la terminación vendedor recomendable
The order came quickly the goods were a box. The box was a little understood, but inside everything like a whole-how to collect, write
Доставка очень быстрая, в пункт выдачи DPD. Качество, на взгляд через упаковку, нормальное. Посмотрим как будет после сборки.
Very accurate description. Immediately after the assembly I earned. Detailed and understandable instruction. He drives the kitchen like a beast
Брал в подарок детям. Осталось подарить и собрать. покупкой доволен.
It came to Ukraine very quickly in 2 weeks, until the robot was collected, because. This is a gift for the new year. Will add. feedback
The parcel came quite quickly to Moscow. The robot was collected quickly, all the details are included. Everything works fine. The child is 7 years old in delight. The robot has eyes on, the robot works with the remote control, the remote is included. As they wrote earlier, the left goose.
Designer is good. Of the total number of parts, only one was not the size (slightly larger), but it did not interfere with the robot. The baby is happy.
Delivery lightning equipment-6 days. I bought my son for a gift. If anything is wrong, then I'll add.
The order came very quickly. Packed well, according to the Assembly peaked later