Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect guaranteed quality.
There are no complaints to the store. But on delivery, damaged
Excellent, you need to consider one more measure than you can measure your hand if you want more solture and comfort, but you are comfortable with this measure
хорошее качество,быстро чётко
Very good quality, worth this glove
Was very good, the size L is perfect to me have 17 years and 1.89 height
arrived after a month
It is all right but a little bit for my hand is small I should have ordered large. It is soon arrived with 2 weeks.
за 580 рублей отличное качество. нитки не торчат. По размеру подошли хорошо. липучка по размеру запястья. Телефон реагирует. Рекомендую к покупке. брал XL
Very comfortable and in size. Sit right. To the store Thank you very much.
es lo ofrecido se sienten cómodos y se puede usar el celular
The Urals arrived in 12 days. The quality is quite satisfactory. I took the size S + Brown. They turned out to be slightly darker than in the photo from the store.
They are very well done and just the measure, I certainly recommend them
Cómodos, calentitos, talla M ( exacta ) te notas protegido y cómodos para la conducción en moto.
They look better than in the picture, for such a price! Size L perfectly fit. Keeps your wrist well. Recommend.
Me gustaron mucho, los guantes me quedaron exactamente, solamente que los pedí una talla más grande, yo soy talla grande y leí en los comentarios que venían pequeños y así fue los pedí una talla menos.
It takes almost 2 months to arrive but the price and quality are worth it, buying in the app saves me 60% of the regular price
The store sent the goods quickly. Description and quality of the goods corresponds to the price. On the hand sat well, there is no smell, the thread does not stick out. But the delivery of the goods went to the specified number, thanks to the delivery service. The goods received three days late.
The product corresponds to the description, made very qualitatively at first glance. Packed well. Sooo long drove, already thought to open a dispute, and the same day received an alert in the mail. The store sent quickly.
As luvas são ótimas comprei duas (Marrom e Preta)de tamanho diferente e ambas serviram perfeitamente, sem contar o preço. Parabéns