Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It has a good fit to the body. The sizes indicated were adapted correctly with my statutra
Трусы мужские заказываем уже второй раз. По качеству устраивают. Рекомендую. Ещё подарочки продавец положил. Мелочь, но приятно. Спасибо и желаю побольше покупателей .
O produto é muito bom, veio conforme a descrição. Muito confortável. O vendedor está de parabéns e recomendo. Chegou antes do prazo.
Ordered 01.10 received 21.10. On height 175 and weight 90 take 3XL. Over time, a little stretch but do not lose shape. I order such already 3 times, but only this came a coupon, for what time and I do not know if I can use it, but it's nice. I 've been wearing these for more than a year, I'm used to "ventilation" and already in others not camilfo :)
Delivery 3 weeks, not bad. I liked the goods, I'm happy with the purchase! I recommend products and shop! 5 & middot;⃣⭐
The goods are packed well, corresponds to the description. fast delivery.
Fast board quality good I recommend store good
Very comfortable 170 and 84kg 4xl and are OK with me I could ask for one less but they are great
Very good fabric, like, I was afraid of not like liked, anyone can buy that will like came a toast, and has an excellent finish.
Excellent quality! Seller recommend. The store put us a gift. And coupon thank you. Thank u! The quality of very good panties stretches well. Well, very cool.
Price contrast terrific, Size also offical and so convenient and Smell is very slightly, 100 The size is used, XXXL fit four key
Normal light truschik. On the body is almost not felt at all, you are on the front of a large perforation (type, ventilation holes). All norms.
I am extremely satisfied, the material is very nice to wear.
Delivery 11 dnev, Duge shvidko. Yakyust is good with a mix without losing
Размер подошёл, качество просто отличное, лёгкие, на лето самое то. Продавец быстро отправил товар, доставка 2.5 недели
товар соответствует описанию, сшито хорошо. доставлен в РБ быстро. С продавцом не общалась. На счёт точности размера - пока не примеряли
Very beautiful and wonderful with distinctive ventilation openings but small on me
Quality is good .. Size fits. Recommend