Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping fast. Nails are super. The only thing they need to be treated for themselves.
It looks beautiful, complete with Velcro, but they do not very hold for a couple of hours. Also in the kit glue al moment. But after a couple of days of washing dishes, the nails fall off (so wash in gloves) came within the specified period
They look cool) they have never bought nails before, so it's for photo sessions and Normas moves) I thought that on thin fingers will fit all the nails on the sides to sign, and nnett .. there is even more than my little finger (1 photo of a simple).
Thank you very much
Good quality has already pasted hold firmly in a set of CLE, a wand for cuticle, glue stickers, decontamination napkin.
Не ожидала такого чудесного качества. Думала, что будут, как в детстве из наборчиков с парикмахерской. Очень крутые! Много сменных, разные размеры, в комплекте клей, стикеры (под ногти), палочка и пилка. Для фотосессий и мероприятий, думаю, будет просто супер. Прилетели за неделю, даже не думала, что такое возможно)
In the set of glue, shelf, glue pads and a stick for cuticle.
Ordered 9/24 - received 10/24. Item is a described. Bought 26, and they came with a a mini nail file, cuticle pusher, and nail stickers for each set of nails. Also got an adorable gift :)
Delivery in about 3weeks to L.A packed in bubble paper with stickers, limes, nail games and a for gift cell. They correspond to the description, nice color and shine, there are various sizes on nails, although some very large. They're delgaditas so we'll see how we're doing. Thanks infinite to the store
The goods came in 12-15 days to the Samara region. Nails are whole, the glue is durable. In the package there was a file, a stick, glue, a jar of glue, a bag with glue. # Beauty
They do not look like real, but generally cool, thank you!
The nails are excellent. I haven't tried yet the glue, but this delivered with everything and that's pretty good for such a price. The nails are resistant so that pretty cool, just buy it girls and boys
Cool nails, my daughter is happy. very fast delivery. Thank you.
Very good quality came quickly enough) complete with glue and glue sticks, a file and an orange stick Bloom saturated, as in the picture. No rubbing.
Nails look pretty good. Glued to the glue, because I read in the reviews that the stickers are not so strong. The glue dries in a couple of seconds, so you need to act quickly. Under two nails, you can see your nail, but it's not so critical, because on the rest of your nail is not visible. If the strength will be fine, then I'll order more. Quality is satisfied.
Perfect, good quality and arrive sooner than expected
Really liked the nails, glued to its glue, with it a week will last exactly, matte pleasant to the touch, I advise)
With the appearance of good, fit in size, only at the base of some you need to sawn it already. I haven't tried it yet. In addition, a file, a stick, a napkin, and double-sided sticks-Scotch. Took 4 positions, all good. Delivery 3 weeks.
Order alien. I haven't been there yet, but I still like it.