Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice hair… I love it
A wig that I recommend 100% for beginners
I love this wig so silky and beautiful
The hair is very soft, good quality, and amazing shine to it.
Delivery in 10 days as promised. The hair is very soft and does not smell. Very pretty and conform to the image. The wig also come with a headband as a gift
Enjoyed immense and same the picture has nothing different came very quickly took 15 days and the store always ready to help me.
Grave belle mais elle s’emmêle rapidement |insta: Khl0yaa
I love how natural it looks, looks like human hair, good quality for cheap prices. And the store is very nice and helpful.
Very nice and pretty will buy again
Omg this wig is beautiful and more. its just like the description. ladies definitely order this wig it's a must have! it also came early then what it said. I will be ordering again.
Franchement c’est top !
Thanks
hair was amazing no shedding gets tangled a little but fix if u have a comb, overrall it was really oretty
Good product
Looks like the picture. On the other hand the delivery. Its arrive in 1 month it is nptk very disappointed with the communication
Beautiful hair, definitely recommend
Very good product quite thick
I am soo surprised with how good it is. it arrived in 2 weeks. it arrived with no smell and is soo soft. I love it. Definitely ordering wigs from here again.
She's too good! The hair is soft and very long. The hair melts quite easily knots but brushes easily after too and for the price and the material I did not expect better. I had a headband with and ultra fast delivery. Communication at the top with stores. I'll probably recommend it.