Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hairs I love, good quality came super fast, and the deal with the store very good, I recommend and I'll keep shopping with you
Delivery took quite a while. But hair is good.
The hair is So soft. Knots bleached easily. I’m not a professional hairdresser so the lace just made it easy to melt and so thin. There was a delay with the shipping because of the flight but they reassured me the whole time and kept in contact.
I like and I recommend it came with false eyelashes a cap and the hair does not fall just a few small tips otherwise top
The store was very communicative and I appreciate the fast responses! The hair is great quality! I will be sticking with this vendor for all my future purchases!
The hair was absolute good quality, I love the hair. I love the store her communication was absolutely amazing , I would definitely be ordering again the shipping was fast no problems. Good seller will order again ! Definitely worth the purchase.
I love this hair so much y’all should order it
I will recommend friend to buy here ! Hair is as described extremely soft will definitely buy again
I thought the shipping was going to take long but it didn’t at all and I love the hair
This hair is very soft and pretty. I am very please. I can’t wait to put it in and style it. The store was kind and always communicated with me from the beginning until I got the item. They shipped the item off fast and it was delivered in 3 days. I will buy again and tell my friends
Beautiful hair and very soft really I would place order at this store. He gave me plenty of advice really nothing to say.
Hair is so soft and true to length. Closure is great easy to pluck. Loving this hair right now. Will definitely order again. Hair came so quick to the UK it arrived a day before scheduled delivery day!
It was shipped immediately and it came quickly. Shipping was free and came to my doorstep. The hair is as described. It’s my second time shopping from beaudiva and the first wig I got has lasted over 2years and still good as new. I will leave more feedback after installing. I hope this last as long as the previous. Their prices are also good compared to many stores. I have no complaints at all
Quick shipping, store communication good, hair is nice and full and long will order again
Very beautiful hair touches my hip and it’s 30INCHES VERY LONG and thick . Will definitely buy again also shipping was quick
I loved it I would recommend it, came just in time for my appointment.
i have not received my product yet,i am still waiting