Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order the second time from this store. The parcel came whole, the goods are well packed. Lucky's good! I recommend both the goods and the seller!
I ordered earlier such gel-lacquer, Och. Klub. Colors are saturated, keep well. Were perfectly packed. I plan to continue using such gel-varnishes
Purchase on 11/11 and received on 20/11 in Canada. Package well packaged. I did not have to communicate with the store. Everything is perfect as always with this seller. Good products, good price, fast delivery. Recommend +++++
Order received all perfect 5 Stars recommend
Another smooth perfect and fast transaction from this professional store! The nail gel arrived quickly, was well protected for shipment, and is in the exact color I selected. The color is a rich, luxurious gold and looks absolutely stunning in person as compared to the photo! I highly recommend this great seller, and I will definitely be buying from here again and again!
I haven't tried it but I get super fast, really fast
It's fast, while weekly. Nail polish slightly thick and good quality.
Super well protected order, just incredible colors. Venalisa was one of my favorite brand of vsp and I think it will remain a good time.
Lucky is beautiful, the quality is good, the delivery is one and a half months.
Заказываю лачки не в первый раз, нравится, плотные, качество хорошее, правда долгая доставка, больше 1,5 месяца МистЭкспрес до Киева. Повторно заказала, расход большой, черный популярен как матовый, так и глянцевый.
Hot recommend product goods consistent with the description and salesman
I like this product very pigmented gel and fast shipping
soooo nice color full coverage but it gets better with the second layer actually its the second time bought the same color i used it alot and all the costumers liked it
Beautiful colors, continue to sit well! Shipped faster than was declared so totally satisfied.