Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved it. I am facined with this product, I really recommend you buy from this store and buy some of your cloths, they are of good material both inside and outside, of good closures, good fabric and good brooches too. Thank you store
Material wonderful great finish I recommend very good
Delivered directly to the threshold, 11/11 ordered, brought 19/11
I arrive earlier than indicated, product equal to the pictures, totally happy with the purchase, I recommend.
Arrived in 21 days, live in Sao Paulo. material very good, reinforced, great workmanship, spacious (but is a backpack, can not to wait the space a suitcase) have all compartments described. I loved, very worth it
Super backpack, very much waiting for him! Photo corresponds) delivery to Moscow 12 days in Postamat.
Cool backpack, I like it. Not heavy, quality. The heat of the bottle holds. Straight recommend.
Very good backpack and simptic! Came to Belarus in 15 days. Quality and dense fabric, good locks. Looks the same as in the pictures. Sewing on 4-Ku: in some places, threads stick out, and in one place a line is sewn. But still the purchase is happy! Additionally ordered hooks to hang on the stroller.
Thank you very much to the store, the bag is a chic wife satisfied. I ordered a bag for my wife as a gift and did not get a color, at the stage of preparation of the order I wrote to the seller that I ordered the wrong color. The seller is very sociable, sent the right color. (cancel the order, wait for the money back was not time)
Заказ пришёл за2недели .Рюкзак такой нашу уже 3 года решила обновить он преднозначен для мамочек а я пользуюсь вместо сумки за 3 года ни где ничего не оторвалось носила разные тяжести Правда брала не у этого продовца; но все вроде тоже самое Сшит очень качественно море кармановХорошо стирается На фото красный рюкзак которому 3года Для мамочек просто находка
Same as in the store, but much cheaper. Came for 3 days
The cell of the bottles not suitable for large bottles
Everything is super! The backpack came with it hooks to attach the bag to the stroller. The quality is very good, I did not even expect it. Slightly stick out the threads, but they are easy to remove and the seams will not separate, they fixed the lines very well, the material is also reliable, I think will last a long. I'm happy with the purchase. I ordered 06.09.2021 the parcel came on 30.09.2021. Sold to contact is coming! (store Thank you for quality goods)
Very beautiful, comfortable, and durable bag.
very good quality,i’m soo happy
Perfeita. chegou com 30 dias exato, no domingo pela manhã. Estou impressionada com tamanho compromisso. A cor é linda como descrito, e muito bem costurada. amei e compraria novamente ❤️
классный!! по распродаже вышел 1000 р))) качество хорошее
The backpack is great. Everything, as in the photo and video, only live even better. Quality materials, even seams, strong, beautiful. Was bought for 1142 rubles. Delivery in Russia 6 days. Of them, 2 days nothing happened, sent on the 3rd day. And in my city 2 days were taken.
Trop bien