Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Обжымка понравилась, не хватает только описания внутри каждой пары губок, хоча маркировка на них есть, для каких обжимных елементов они нужна.
From order to receive 5 days. It came in the village of Tomat Pyaterochka in appearance of quality goods, time will show. I recommend the producer!
Good Goods came quickly rekamenduyu prodovza evaluation 5
Great set. Took for 2500 rubles. Came in a very crumpled box, but it's not the store's fault. Inside everything turned out to be whole and neatly packed
The order came on time, work perfectly, I recommend!
Everything is super!!! Got two weeks earlier. Recommend!!!
Great product, all right!
It shipped quickly. I received the product for the first time with prepaid tax. It came smoothly. Arrived in Turkey in 13 days. Aras cargo delivery made. Product quality looks good. I'll comment again when I use it. For now alışverişten pleased.
In appearance, a cool thing, perfect for previously ordered I recommend the store and the goods
Corresponds to the description, complete complete set, the quality is excellent. Packing is reliable, delivery is normal.
Everything is fine. The parcel came very quickly. Received at the point of issue. In appearance, they are made qualitatively. In the work has not yet tried, but judging by the reviews quite a good tool in everyday life.
Everything is fine, compact, running size, comfortable enough, everything is super⭐⭐⭐⭐⭐
In appearance, well done, crimping the wires has not yet tried. Case, and 8 additional matrices, included.
Order received. The set at first glance is really good. I'll check in, then I'll add a review.
It looks like a great tool... Time will show decent whether it :)
good quality
On the photo from left to right, the Soviet phoston is a wonderful miracle just like, next to the native Japanese phoston from Mazda to blue Wire, then with Ali phoston took a pack. Samples are better than factory ones! Tongs smaller than European, lighter significantly, and with his native jaw at random did it all. European trash, 28 years of torment, prepressed pliers. Take it!. I took a complete set. There were still cambriks.
Отправлено было быстро. Инструмент выполнен весьма качественно, торцы металлических деталей обработаны, ручки без дефектов литья, сидят плотно и не слетают. Обжимные матрицы на удивление маленькие (сравнительно с клещами другого производителя), но со своими функциями справляются. Качество обжима понравилось, по крайней мере на контактах BLS-T - контакт не деформирует и не рвет. Инструмент и продавца очень рекомендую
To the touch are very good. I hope they will last a long time.
Синя часть прорезинена. В руке удобно сидят. Качество огонь