Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are good! I bought for my husband’s Christmas present. Money for the value!
Cool thing, in Ukraine came in 2.5 weeks, you can take
Thank you, satisfied with the goods, but the delivery was pumped up, a week in The city was due to bad delivery.
Cool thing. It was expected that there would be vibration, but here only the current, however also cool
All good
This is my second order as a gift for my mom. It works well and is good value for money.
пришло быстро, упаковано в пупырку и вспененный полиэтилен. Работает от двух батарей типоразмера ААА. Пришло рабочим. Мне нравится
Доставка 2 недели, на вид качество хорошее, ещё не тестил...
The effect is like from electrostimulation if someone in the clinic did, when the contact is good then and the massage is not bad but sometimes it is not felt and then how to get the wall to No vibration and heating
Works). Delivery days 35. I took my wife, checked on all modes, everything is fine. Took on sale for $4,76, now it's worth more. I recommend definitely! 0,33 $ off the order returned to the card as a caschback,-to receive 5%-15% returns from each purchase on Ali and in dozens of other online stores-register on the site to receive a cache on QR code GL tccafc
produto chegou rápido tudo certinho e já estou usando ele
very good! Works perfekt. Used it for 3 weeks. My neck is smooth without pain. Battery lasts för ever. Love, love, love it!!
Cool thing, I did not vikoristoval. IDE without battery and box
Shamhal got to it in 15 days. Everything works for now. The store quickly sends the goods.
Works. For your money top. Need 2 haaa batteries. Beats current, level and momentum are adjusted
The store quickly sent the order. Packed well, the only one came without a box. Everything works. I recommend to buy.
The device came in three weeks, packed well, can be seen in the photo. In the kit there are no batteries, inserted-works, different modes, all OK, thanks to the store!
It came quickly, everything corresponds to the description! Thank you store!
The goods came before the declared deadline, for this thank you very much. the truth expected a more powerful impact, but it can be seen to be worth the money paid.