Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received the product, is as the pictures. Rubber soft and looks good. Strong vibrations and as expected. Really helps in cleaning, use and have noticed a difference. Is only important to pay attention to the silver not is metal and Yes plastic (which leaves through the back foot durability but seems rather be good quality) Only downside is the packaging, the item is not very well protected against impacts. Box came well mixed but the item appears to be working perfectly (still not loaded) Will use and complement evaluation in 7 days.
Quickly delivered, the box was slightly crumpled, but with the device everything is OK, buzzes, vibrates, so at first glance, the wife will try both in practice and out.
I got perfect yet I haven't tried it
Delivery fast, track to home, works well, good store.
I received my miracle assistant, came very quickly, different speeds, so pleasantly makes massage to the face. Thank you store for fast delivery
Good product. It's how I expected. He arrived in Spain very fast in 8 days! I 've used it every day and it still doesn't need cargo. For my experience, recommended 100%
So far it works, I have been enjoying it. I will come back in a few weeks after using this to review again.
all ok, i buy second brush for me And for mum, thanks
Packed in a package, a box crumpled, the goods itself did not suffer. They did not communicate with the store.
Классная штука, заказала эту в подарок. Своей пользуюсь почти год, все работает. Использую с гелем для умывания, кожа бархатная!
The item is exactly as advertised and described. I am still using it.Will update after 2 weeks of usage.
Ok
It was as I expected. Happy with the purchase I hope use it a lot
Extremely fast! Thank you! Now to prove it
The brush came in a bubble envelope with your box. Meets description, soft cells, various vibration intensities and USB port cable for charging
I order a second time for my daughter, an excellent brush. Delivery two weeks to Irkutsk. shop recommend
Беру второй раз, в подарок.
Хорошая штука Эффект заметен почти сразу - стало намного мягче. Единственное, я пока не разобралась что и как делать с массажем кожи под глазами металлической частью, как народ пишет. В инструкции нет ничего на этот счёт ♀️ Пришел заказ быстро
Excellent quality, as described. It took only 8 days to reach Chile.
Conforme à la description je recommande ce vendeur, envoie rapide vers la france