Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great stuff. Delivery fast for a week. Track number is traceable, the store recommend.
Good scales, quite accurate and pleasant backlight display. Compared with other pocket weights, but they have a 0,1g accuracy, and these ordered with an accuracy of 0,01G. In general, everything weighs clearly. I did not like that the top cover does not hold at all, all the time it opens itself, also did not like that when installing batteries, the battery cover is bulged. Still bad that the legs are plastic, on the table slides... All these problems do not have the first of my weights-the transparent cover snaps, the battery cover does not bulge and the legs of rubber! And so, the scales perform their function.
Passed for 5 days in Krasnodar Territory, the courier brought home. Tested a little, show everything exactly. For home use is ideal.
Fast delivery by courier to the house. Convenient design. Removable cover that covers the front part of the weights. Clear numbers. Satisfied. Recommend.
Ordered 19.10.21., the parcel arrived on the Mail 29.10.21.
Delivered quickly. the goods that you need. Price and purpose corresponds. I am pleased.
I checked on the old Soviet weights. Highest accuracy within 0,2G to 10G. From 50g error 0,1, from 100g error 0,2. But it is always the same, so you can remember and make an amendment.
Delivery is exactly 1 week from the moment of order and until receipt, everything corresponds to the store's description. Small neat, the weight shows different, depending on what edge you put on. In the middle, at the corners, everywhere different weight. Took for 465 rubles. Delivery by DPD. Two small pinky batteries, they are not included.
Scales are cool. Took for work in the kitchen. Accurate, fast, stylish, comfortable. Compared with others, you can measure up to 1 kg. Accuracy in 0,1 Gr. I did not notice a special error. The numbers are clearly visible without illumination. Two AAA batteries will last for a long time. I recommend both the goods and the store
Modern comfortable, practical and beautiful scales. Accuracy (took the version of 500g/0.1g.) arrange-0.1G. (in the photo-ruble coin, weighs 3.25g.). Worth reasonable money (took for 467 rubles.), you can recommend to buy.
The goods correspond to the description, packed well, delivery fast. I recommend the producer and the goods.
The store sent at once. It came quickly, everything works. I recommend the seller and the store.
Спасибо за очень -очень быструю и качественную доставку товара. С момента заказа и до получения его прошло примерно всего чуть больше суток... Как такое может быть - мне не понятно. Но это - факт. Привезли в постомат ,в ближайший к дому, в Пятёрочке. Всё аккуратно упаковано, коробка новая,совсем не мятая, сами весы - в плёночке. Порадовал реверсный экран - белые цифры на чёрном фоне, для глаз это приятно. Сами весы работают точно и исправно, кнопки нажимаются приятно и послушно. Продавцу и транспортной компании - большое человеческое спасибо, удачного вам бизнеса и торговли.
Thank you store. Goods received. It's fine. The courier brought home DPD company. Very surprised by the delivery time. Ordered October 22 received in Kostroma on October 25. Inserted AAA batteries everything works fine. I recommend the producer and producer.
Everything is fine, the package has arrived. I am happy because it looks okay, although I have not tested this product yet. Hope it works, I can recommend this store. Customer service is okey.
Great scales. Mega fast delivery, 4 days to Samara. The store sent quickly. It came in five. In the kit there are no batteries. Recommend.
Everything is fine! The error of course is, but for home, for making coffee is uncritical!!! Fast delivery in Pyaterochka!! Seller Thank you! Batteries are not included, if anyone cares!)))
Everything is fine, it works. Without batteries comes the goods, so buy separately mesinchikovye. Blue protective film can be removed. The product is light.
The best scales up to 350-400r on Ali. An excellent screen, quickly think, the error is approximately 0.5gr, but when measured only on them, nothing affects. I advise, if you need fast not super accurate measurements of small mass.
Ordered with delivery from Russia. The order came 9 days before the Tyumen region. Whole and safe. Scales Super! Very cool thing! Took 500 grams with a weighing resolution of 0.01 gr. The scales themselves are calibrated when turned on. It is possible to deduct packagings and switch to different units of measurement. Powered by 2 AAA batteries (in the kit do not go), they can be bought in any store. But the most important thing is the accuracy of the testimony. Accuracy is awesome, just amazing! In addition, the repetition of measurements 100%-it is possible to weigh the same load as many times as possible, but the result will be the same. No hesitation even a hundred percent of the gram! The same applies to the location on the platform-at least where the cargo is, everywhere shows the same weight. Not scales, but just a fairy tale! You can safely use in a jewelry workshop. With the store did not communicate-there was no need, but the seller is very reliable. I strongly recommend both the seller and the goods. Who needs-take it, you will not regret it!