Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
телефон не передаёт истинный цвет , но он соответствует фото. Комплект пришел очень быстро. Швы ровные, ткань плотная.
Very high quality cool suit. I took the size s on the waist 66, hips 97. Ideal, the suit stretches, but the underwear does not shine through. In the sock is comfortable, soft, pleasant material. Delivery to Chelyabinsk region 1,5 weeks by courier home. Green Pleasant Shade, very gentle.
Очень долго шёл 2,5 мес. Костюм классный, все как на фото, хорошо упакован
The order came to Voronezh very quickly. 25.11.21 the store sent the order, 29.11.21 the order took. With delivery of problems was not. Quality gun, did not expect to be honest for such a price. Cloth is dense, does not shine through, the size matches, the color too, took S. The only thing, the top is a little press, but not critical. The seams are perfect. Today, the product and the seller are advised unambiguously. I will order one more, or maybe a couple, in other colors. To the seller Thank you very much and success. I'll see what will happen after washing and how it will behave in sock after that. I hope the impressions remain the same. I did not communicate with the seller.
The suit is excellent, did not even expect, it reached Moscow in less than a month, there are inserts for the chest, the size M perfectly sat, does not pull, fits.
Wow the parcel came for 4 days!!!! Excellent quality. M approached 42R canvas.
The costume is chic, the Plus service was delivered 4 days to Postamat. The quality is excellent, comfortable, in Russian 40-42 s perfectly approached. Leggings in the waist and top sit quite tightly. The color is very beautiful. All packed in individual bags. Recommend!
Although with delivery and there were problems, the goods went on 1,5 months. I do not know if the store or the delivery service is responsible, but I had to hang around. The seller replied quickly to the messages. The kit itself is very cool, it cost both expectations and price. It remains to wait for the halls to open again)
Super
I decided to take two things first. The color corresponds to the photo of the store (I have a dark one turned out in the photo). On the Sizes 89-72-95 took M. The village in principle norms, supper barrel and tummy, it would be possible to L, not so tight. But after all, we take the sport to do and lose weight, so I think a little later will sit better) I advise. Good material, quality sewing. I think to buy in another set and another color.
The color is cool, the whole village is awesome, but on the leggings the arrow .... very offensive . I waited for this suit madly. And shipping fast.
Excellent quality. By size, everything is fine, shorts are only small TK on the size s my lids are bigger. In general, I am very pleased. Packed perfectly, delivery fast. Definitely recommend.
I got the costume four days later, Carl! Courier to the door! For the delivery of a million stars, it would always be like this. About the suit: excellent, sewn perfectly, the smell is not moderately dense. For this money is just a gift, in the store only tights cost from 1500, I will take in a different color. Thank you. My parameters are 88-67-88-s
The order came quickly. Took at the cash desk "pyaterochki". The color was satisfied with the height of 166 cm (G86 T68 B95) took M. The top slightly presses, legends and blouse comfortably sit, but the cutout for the thumbs presses, so they "do not use". There is a small Marriage (seen in the last photo). I did not communicate with the store.