Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hair is really soft with no smell to it. Shipping was really fast. Hair arrived within five days. I love the curl pattern texture and definitely would HIGHLY recommend this hair
loooooove this wig! It's full and now that i've add some curls to the wig it looks so bomb! It doesn't shed much and it holds the curls so well. SVT is for sure the best vendor and I will keeeep ordering my units from here! Thank you so much
The hair is soft. I bought the 24 inch, true to length and it is quite accurate in thickness. I had no issues with shipping and I'm happy with my purchase.
Beaaaaaaautiful wig the hair is so soft and shipping was so fast, no complaints at all. Seller is very friendly :) Great price too, i will always buy hair from here now <3
Delivery was so fast ,the hair is very full but lightweight on head , easy to maintain with a co-wash , I love it hair barely sheds
Love love loveee this hair yall!! Hair Quality is amazing, lace is pretty darn good lol, just all around 10/10 recommended!! And it got here so quick. Hair is so full
Shipping was fast, and it's exactly what I expected. Doesn't tangle, minimal shedding. 100% human hair, I recommend it.
This is probably one of the best wigs I’ve ordered, it’s so full and it looks very real. It came already pre plucked and was so easy to install.
The Hair is soooo pretty the waves are sooo defined will definitely purchase from this store again!!!
Really loving this wig!Very good hair quality, It's so soft and luxurious. Nice and full with no shedding.
Very nice wig, satisfied with the light texture. Seller listening to its customers. Fast Expedition. I'll send an additional notice later.
The store was amazing, Great communication very understanding and easy. The hair arrive fast. The hair is true to length. Amazing hair i will shop again with this seller. I really recommend
At first I was skeptical, but then I treated her, and I liked him as a result, I liked the lace making front and he didn't pull much hair. The most comfortable wig I 've ever had.
The store was amazing. I received a text letting me know it was on it way and keep me updated , Very great customer service. will be ordering again
The store sent the wig in a very timely manner and it came before the expected shipping date. The wig curls are sooo soft and has a great hold to the curls.purchasing from this vendor again.
This hair is so bomb! Love this hair. Easy to put on, different style options.I’m happy with the hair .You literally have to buy it , in person it looks way better I love this hair so much . It’s so flowy and soft .. and Omg this hair came earlier than excepted for one .
Beautiful hair
i got my wig installed i love the hair its so soft will be ordering from this vendor again it was worth the money