Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Best pallet. Colors awesome, applied awesome, the price of the tower. At myself such would go 3 times more expensive. Packed qualitatively. Came quickly
I ordered my mother, was packed well, but for some reason 2 shadows broke, the store returned the money
Absolutely gorgeous! Very well packed, beautiful colours. Eyeshadows paint is added as gift, thanks a lot! A parcell is really magican!
All the cool excellent pigmentation especially in shimmer shades, the order came in the Yaroslavl region a little more than a week
Very satisfied with the order. First very quickly came, and packed perfectly. Secondly, the goods themselves are very good. This is my second pallet from this brand. Pigmentation fire, on the brush is recruited very well, all shades are working.
I'm hallucinating shipping so fast I can't believe it!! Two days! Package very well protected and the palette has arrived perfect and it is beautiful! I have to say that I had asked for another model but very kindly the store let me choose another of similar price at no cost, the communication has been excellent. I have to thank the seller for the gift. I will certainly repeat again in this shop the palette has very good quality at a low cost price. I'm very happy with the purchase. Thank you salesman!
The goods were delivered quickly. Ordered 11.11 took 17.11 in the dentist. It was packed very well, everything came whole. The store put a gift brush-sponge. Colors saturated are very beautiful. I have not used it yet. Later I will add a review. The seller and I recommend it.
Very cool purchase, shadows are all super pigmented, well extinguished, do not stain, do not crumble. Came in Orenburg for three weeks. I recommend everyone to buy.
Colors in the pallet are pigmented, especially glitters delivery fast. With the store did not communicate
Very cool, glass whole, rekamenduyu
Awesome pallet. Colors bright and well pigmented, I will still order it possible to advise everyone
Shadows are well pigmented, matte brown is given in Burgundy. The pallet was quite large, expected a smaller size.
I adore this company, I do not order the first stick, I really like pigmentation and structure of shadows. Keep all day (put on the base) do not crumble, do not roll down, do not gather in the folds of the century. 10/10 S
Палетка пришла,но 1 рефил был разбит.Очень жаль,заказывала в подарок.Но продавец вернул деньги!!!В целом,тени потрясные
Excellent quality, pigmented, tight OK, do not crumble, keep for a long time. Packed well, all whole. Delivery fast to the store. The store sent the goods immediately after the order, for this special thanks!
Very nice colors, standard packing, fast delivery
It's love! Super, super! Apply, enjoy, soft and silky. Shimer's a fairy tale. I highly recommend to buy. I took one, I buy the second one hundred percent. But by the way, you need to be able to apply makeup)
Супер тени ! Упаковали супер , в подарок кисть для нанесения теней положили очень приятно спасибо большое!
The pallet is wonderful! Especially in the ratio of price and quality Almost all shades are well pigmented (applied in two layers) and in itself very pleasant Normal water is almost not washed off, only micellar It came in two weeks, as you can see, safe and sound, in a reliable package of several layers, also with an applicator as a gift If you are looking for an inexpensive stick of normal quality, then I recommend to order