Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm happy with the order. Boots are warm, on fur inside, fur does not climb. Let's see how it will be warm in winter. My son liked I took on the growth. The parcel came earlier. I recommend the producer.
The only color is slightly different, in the photo they are lighter than in the live straight Brown!
The boot is cool all is fine only before the very late sent I ordered them in August with the calculation that it will come in September or at least in October But they came in the middle of November when we already sent snow they are not suitable for snow cold weather and we did not wear them for next year will be small
The store did not reply to any of my messages! To ekb delivery month! Horror! The order was not tracked! Boots are normal, look good. Fur remains on socks/pantyhose.
Shoe megaphone beautiful really. Just like in the picture. The color of הסולייה not really really white.
Taking exactly, the yak in the photo, soft and, in the Ukraine of the marina for 26 dnev, I recommend! Rosemirna city reviews for children! Kupuvala DVI pari, for two siochokhank) South super!
Not bad, came not many deformed, let's see how to wear.
Boots cool, simple, nothing straight special, look interesting. Rather, something Tipo eurowinter, to-5, to-10 the most edge on thick socks and active movement. Very light, soft, easy to bend
Nice shoes. Corresponds to the description. The sole is thick, the fur is completely inside. Size corresponds, ordered 15,5 cm under a warm sock (now the baby has a 15 cm leg). A little did not like the sole in the photo can be seen in the booths, and the fur is slightly climbing.
Boots look beautiful, but here's the quality of terrible all in glue in the photo is visible, the goods came for a month in the Orenburg region, in cold weather probably up to 10.
I really liked the shoes, took on a rise, wide leg, 14.5 cm, came up perfectly, with a small margin on the sock. Look horshaw
Крутые ботиночки, выглядят точно как на картинке, хорошо выполнены.
13.10 made an order, came 27.10, thanks to the store for fast delivery, a child of 5 years, ordered 30 size, there is a small stock, just with socks warm wear,, in the spring-autumn just right, cute
Very cute and stylish. For 1.6 they ordered 22 came up perfectly, the size grid corresponds.
Warm, soft, but not winter. size 23, 13 cm approached with a warm toe. delivery fast, thanks)