Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Diet Goddess (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dietgoddess.co.uk
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got the device. The box was badly damaged during transportation. The device quickly connected. The quality of the broadcast is excellent. Sending was 25 days +-
TOP !!!
The product is in good condition. It arrived very hard.
Fast shipping. All the orders I 've made to this store have turned out great, plus it gives you an answer to your queries. Highly recommended.
Very satisfied.
All is well. The goods shipped the next day. The camera was packed well, delivered quickly. Works fine for your money. True through the recommended application you can not go and download the video remotely.
Cameras are quite working Can take 47 days delivery-Long
cammera is perfect instalation is fast and easy I use 2 weeks and is ok pitcure is clear infrared is only in midlle side is darker but for home camera is ok fast sending and fast delivery thank i recomend this store and store
The camera came with a little marriage. But the marriage was compensated by money. The store is honest, I recommend.
At the time of ordering this camera was not, but the store sent a newer model without additional payments. It's all right.
Delivery two weeks, the store packed several cameras with one shipment, it's very good)) good low-cost camera for indoor surveillance. Ordered before the previous version of this camera, now we will try a new one. I do not think that something will change much, but we will test if I complement the reviews, and the store and the camera recommend to buy.
No camera sent. The store canceled the order, the money was returned.
Works fine. And it came quickly
Recibido, probada una , perfecta
Nice appearance and good quality It is my 3e camera of Besder
Excellent quality!
Great camera!
Works. Everything is fine
Nice camera. I take the second time, because the first, for an unknown reason, fell off WiFi. Very convenient thing for the protection of the house, while everything is at work or vacation. Came from China for 2,5 weeks.